Answer: Yes. We understand that there are common issues with Online Websites reflecting something currently in stock all the while it is not. We take updating the current Inventory very seriously and work Daily on assuring that what reflects in stock is in fact currently in stock and available to ship. We encourage you to contact us at 1-800-516-1084 if you have any questions about current stock. We have Multiple Sales and Customer Service Representatives ready to take you call between the hours of 9-5 Monday through Friday. We understand the importance to you the customer that our stock is current and you have a live Individual to speak with concerning any Matter we can help with.
Question: Do I need to pay Sales Tax to you or the Dealer receiving
Answer: NO. Dealers cannot charge you sales tax as they are not selling the
Weapon, rather simply performing a transfer of the Firearm. They are not acting
"Nexus" on our part. We understand that some Dealers do in fact tell
customers that they must pay Sales Tax. This is not accurate nor law and in
most cases a spiteful act for not purchasing a Weapon at there higher prices.
If this in fact happens, Please notify us immediately so we may notify the
State associated to the dealer for collecting Sales Tax and not remitting it.
If your Dealer has any questions in regards to the proper Documentation and
registering of a Weapon in regards to Sales Tax Compliance Issue's, Please have
them contact us immediately. We also have a solid network of high quality
Dealers who are very familiar with your States Laws. Feel free to contact us
and we can set up a Dealer for you. Quill Decision Supreme Court Docket #
91-194.
Question: Do you charge for the use of a credit card?
Answer: Absolutely NOT. While we do understand that some of our
competitors do charge a credit card fee of up to 4% when you check out. We
believe it to be unethical and simply a cost of business and we do not believe
in penalizing you for doing business with us.
Question: What are your hours and where are you located.
Answer: We are open daily 9-5 for our Online Business and 10-6 for our Retail Store Monday through Friday and closed on
Saturday and Sunday. We are located at 823 Rohrerstown RdLancasterPA17601.
Question: Do you have a retail location as well.
Answer: Yes we do, Our Retail Location Provides Customers the Opportunity to Pick up orders Direct, and Browse our Inventory of Firearms and Accessories.
Question: How long does the process take?
Answer: Approximately 3-5 Days Business Days for Processing[This enables us to confirm your order details and receive a copy of you Dealers License for transfer]. You will be notified of shipping via Email shortly there after.
Question: What if I fail my background check?
Answer: The process will be reversed. Your money will be refunded!
Although you will be responsible for the return shipping charges and a 15%
restocking fee.
Question: Do you take trades?
Answer: Yes, Simply take as many detailed pictures of the firearm that
you can and include a statement detailing as much history about the weapon as
you may recall and email it to jradzik@gundealeronline.com
Question: May I use my Credit Card to purchase Firearms on your site?
Answer: YES. We accept Visa, MasterCard American Express and Discover.
We also gladly accept Checks [There will be a waiting period for clearance
typically 21 Days] and Money Orders drawn from the United States Postal
Service.
Question: How do returns work?
Answer: If there is any problem what so ever please call us immediately.
Anything can be returned with in 3 Business days. Firearms cannot be returned
if they have been fired. A 15% restocking fee will apply and the item, items
must be returned in there original packaging unopened. Items will not be
returned with out an RA number [return authorization] Please contact us
immediately with any return issues at 1-800-516-1084. Please click My Account.
Return Items for full Return Policy
Question: What happens after I place an order?
Answer: If you purchased a Firearm Gun Dealer Online will call you to
discuss the details and make arrangements with in 24 hours of your
purchase.
Gun Dealer Online
LLC
1-800-516-1084 Direct Line
717-490-6039 Fax
